Shipping policy
SHIPPING INFORMATION
Free Shipping in Canada on orders over 100 CAD.
No matter what shipping method you choose, your purchase will automatically be shipped within 1-10 business days of payment received.
DOMESTIC TRANSIT TIME
We ship Monday to Friday - 8:00 am - 4:30 pm. We do not ship on Saturdays, Sundays, or on Official Holidays.
Standard Rate Shipping, on average, takes 3-7 business days for delivery, and we ask that you allow up to 12 business days. For guaranteed delivery, we encourage you to ship via our Express option.
Shipping Expedited Service, on average, takes 2-6 business days for delivery, and we ask that you allow up to 10 business days.
Please note:
- We are not responsible for delivery delays due to severe weather, natural disasters, or strikes, and some of our carriers may experience delays during the holiday season.
- Any unclaimed or refused packages that are returned to us will be subject to 10% restocking fee, and shipping charges are nonrefundable.
- Any packages that are returned back to us due to customers entering their wrong shipping address will be subject to 10% restocking fee and shipping charges are non-refundable.
DOMESTIC TRACKING
When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below, which corresponds with the shipping method listed in your email.
INTERNATIONAL TRANSIT TIME
September 2026 Update: We are not shipping to the USA at this time. Due to uncertainty with new regulations at the border, we have temporarily suspended shipping to US addresses. We apologize for the inconvenience and will resume as soon as we are able.
We ship with several different couriers, depending on the destination. For international orders to the USA, we use FedEx.
We ship Monday-Friday. We do not ship on Saturdays, Sundays, or on Official Holidays.
Shipping Standard Rate International, on average, takes 10-15 business days for delivery. Please note that your government’s Customs may hold your package up to 8 weeks.
INTERNATIONAL TRACKING
Shipping International Airmail, you will be sent a tracking number for your package with the courier company used.
INTERNATIONAL DUTIES / TAXES
We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes.